OPERATIONAL MANAGEMENT
Maintec has a long history of supporting IBM i (AS400) and we comprehend the difficulties most organizations face. Enterprises can rely on Maintec to remotely manage their IBM i system and infrastructure when in-house resources are too costly or facing challenges on skills availability. Maintec assists IBM i (AS400, iSeries, i5, System i) clients services to reduce the TCO by providing managed services and an optimized, scalable IBM i environment.
Customers running IBM i (AS400) environments typically require support to ensure their mission-critical systems and applications do not go down, yet at the same time struggle to keep up due to a lack of in-house certified skill sets or simply require a secondary site for disaster recovery purposes.
Monitoring of system messages in the system operator message queue and/or other message queue specified in the SOP
Creation of problem tickets in the Maintec Help Desk System
24/7 Notifications for named contacts of critical system conditions